Welcome to PRESTIGE GRAPHICS AND PRINTING PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS PAGE, YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT PROCEED WITH YOUR ORDER.

Prestige Graphics & Printing collectively referred to herein as “Prestige Graphics”, reserve the right to change, modify or amend these terms and conditions without notice. For this reason, we encourage you to review these Terms and Conditions whenever you use this company.

(1A): ARTWORK

Prestige Graphics will not design or print any content/job containing: offensive, indecent or improper language/signals, any content/image that is degrading females, promotes violence or criminal activities that has been deemed illegal by law. We will refuse an order, which in our opinion may be illegal in nature or an infringement on the rights/copyright laws. We reserve the right to refuse an order without disclosing a reason.

(1B): GRAPHIC DESIGN SERVICES

By ordering and using our graphic design services, you, the customer, agree that all raw/editable .PSD, .AI, .AE, .ID file created or edited by employees of Prestige Graphics are the sole intellectual property of Prestige Graphics & Printing unless purchase separately by you the customer. (OUR DESIGN CHARGES DOSE NOT INCLUDE RAW/EDITABLE FILE).

Once this service is purchase you will receive your artwork for approval within the specified time from payments. Once you have finalized your proof you will receive one .JPG for posting and one .PDF version for printing.

     NOTE:

• All Design/Editing Charges are non-refundable once the design process has been started.
• No Design job will be started without payments in full or 50% deposit whenever a design charge exceeds $100 USD.
• All Designs & Editing orders have a specific turnaround time and each design/editing job will be done within the specified time frame given. (Please Note: That each edit/change can take up to 24 hours to be made and sent back for approval).

(1C): PROOFS

A digital proof of your design will be sent to you before proceeding with the print process. We strongly urge customers to check the digital proof of their artwork before giving approval.  No job will be sent to print without your approval.

The proof should be checked by you for possible errors in spelling, layout, copy/duplicate, spacing, punctuation or image placement. You, the Customer is fully responsible for all that is contained in the final approved proof, so please make sure you review it thoroughly.

Our production team checks all submitted artwork files before printing, but you are still 100% responsible for the accuracy of your print-ready artwork files, and we encourage you to proofread all files or information carefully before submitting it to Prestige Graphics regardless of if the artwork design is done by us or not.

Prestige Graphics will not be liable for color variation between the proof and the printed product.  We will try our extreme best to match the colors of the proof and the printed product as close as possible but please understand that color variation differences are inherent inconsistencies of the printing process and we will not be held responsible for it. It is the customer’s responsibility to determine if the job is color critical.

(2A): ORDER RESPONSIBILITY

The customer is fully responsible for final proof and layout approval prior to the printing process. Any job that has been approved and/or sent to be printed cannot be altered or changed due to the nature of the printing process, and no refund will be given.

Prestige Graphics or its subsidiaries shall NOT be LIABLE for errors in a final product caused by any of the following reasons: Misspelling, Graphics, Bleeds, Grammar or Cracks on Folds.

ART RESOLUTION REQUIREMENTS

• All artwork, design and images not designed by Prestige Graphics must be provided in minimum of 300 DPI and CMYK color mode for best printing results. Prestige Graphics WILL NOT print any artwork that is blurry, pixelated or poor in quality. Prestige Graphics is also not responsible for any color shift that occurs in conversions if we have to convert your design from RGB to CMYK color modes.

BLEED AND MARGIN REQUIREMENTS

• Since cutting cannot be guaranteed to be exactly in the same place for a large quantity of print products, you must stretch the background (if there is one) 0.125 inch outside of the trim line on each side (this is called a “bleed”) and place all critical elements (text, images, graphic elements, logos, etc.) 0.125 inch inward on each side from the trim line. Anything left too close to the trim line within 0.125 inch inward or 0.125 inch outward may be cut. For Large quantities we recommend no borders due to shifting in the cutting process because they may appear uneven.

• If you are still unsure about the explanation of the bleed area please contact your Graphic Designer for clarity and accuracy or contact us for assistance.

BOUND/BIND JOBS

• Our automated systems require that art is uploaded as a single, multi-page PDF file. Page sorting is the same as when viewing your book; for example: 28-page booklet or calendar PDF: page 1 = outside front cover; page 2 = inside front cover; page 3-26 = subsequent pages; page 27 = inside back cover; page 28 = outside back cover.

(2B): PRODUCT RIGHTS

Prestige Graphics reserves the right to post to our social media platforms and/or show customers samples of any products we have designed and/or printed however with professional discretion we will not showcase any artwork or printed product that we deem to be private or personal to its occasion or person.

(2C): TURNAROUND TIME

For printing jobs that do not have complete digital source files provided or have submitted files that are not print-ready (and causes a delay), printing turnaround begins when we have your print-ready file(s), not from when the order was first submitted. 

All turnaround times are based on business days and office hours: Monday through Friday 8am – 6pm Pacific Standard Time (PST), excluding all national and federal holidays.

While Production Turnaround includes design/printing, cutting and binding etc… it does not include delivery/transit time.  If you are having the order delivered, you should allow additional business days for delivery based on the delivery method you select.

(2D): TIME-SENSITIVE JOBS

We will not refund a job based on turnaround time. If you have a time-sensitive job, please be sure to notify a Sales Specialist.

If you do not submit your print ready file or if a low quality file is sent that is not print ready it will delay your initial turnaround time.

 (3A): DELIVERY

No refund on delivery charges will be allowed on any job once it has sent out for delivery. Prestige Graphics delivers jobs via Prestige Logistics and Courier Companies.

Once a package is shipped, Prestige Graphics is not responsible and will not be liable for late or damaged packages during the delivery process. 

Please keep in mind that delivery does not include holidays.  Arrival dates are only estimates because they can be subject to unforeseen delays in transit like traffic, road blocks, heavy rain, public violence etc…

If a package is not delivered due to a customer submitting the wrong or incomplete delivery address causing the bearer/delivery personnel to go to the wrong location or unable to find the correct location, Prestige Graphics will reschedule the delivery for the package with corrected address and charge an additional non-refundable delivery/handling fee for the shipment.

(3B): DROPOFF/PICKUPS

Prestige Graphics does not facilitation while you wait service or walk in customers all of our production and customer assistance is done remotely, we do so in order to accommodate more workload and complete bulk orders in a shorter turnaround time than our competitors.

(3C): PAYMENT

All prices and amounts given through email by Prestige Graphics and on our website www.prestigeprintx.com  are in United States Dollars (USD).

If a customer purchases any products or services at Prestige Graphics, the customer agrees to fully pay for all charges, including taxes and delivery/handling fees, by credit card or with an approved payment method BEFORE we complete an order. We will not start working on a design or print job until we have received the full payment or occasionally 50% down payment depending on the order total and method of purchase.

Once a print job has been approved by the customer, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to our printing department, the customer is responsible for paying the entire amount of that print job along with applicable taxes and delivery fees, unless otherwise agreed upon in advance.

(4A): REPRODUCTIONS OF CURRENCY

The law specifically restricts photographs or other printed reproductions of paper currency, checks, bonds, revenue stamps and securities of the United States and foreign governments. The Counterfeit Detection Act of 1992, Public Law 102-550, in Section 411 of Title 31 of the Code of Federal Regulations,

If Printing:

1. The illustration must be of a size less than three-fourths or more than one and one-half, in linear dimension, of each part of any matter so illustrated;
2. The illustration must be one sided.
3. All negatives, plates, digitized storage medium, graphic files, magnetic medium, optical storage devices, and any other thing used in the making of the illustration that contain an image of the illustration or any part thereof shall be destroyed and or deleted or erased after their final use in accordance with this section.

 (4B): BLACK AND WHITE REPRODUCTIONS

Title 18, United States Code, Section 504 permits black and white reproductions of currency and other obligations, provided such reproductions meet the size requirement.

(5A): REFUND POLICY

All sales are final. Since we customize each order according to your file and exact specifications, no refunds will be given once Prestige Graphics starts working on your order. Usually, work will begin on your job as soon as we have received your information, files and payment. In the event that we have not started and/or a refund is deemed worthy then the request will be sent to our accounts team and your refund will be processed the next day from the initial request Saturdays, Sundays and Public Holidays not included. However, any administrative fees (credit card fees, etc.) will be deducted from your refund.

(5B): LIMIT OF LIABILITY

Customers must notify Prestige Graphics within 2 Business days of the date of delivery or date of pick-up of any defects discovered in the printed product. 100% of the product must be returned to Prestige Graphics at the customer’s expense within 2 days from the date of delivery or date of pick-up. If we accept the claim as valid, Prestige Graphics will reprint the order and ship it back at no cost to the customer. Charges to rush print are non-refundable. Prestige Graphics assumes no liability beyond the price of your order. 

Errors that we are not responsible for include, but are not limited to:  Any spelling, graphics, grammars, punctuations and bleeds that are approved by the customer.

Each order placed with or through Prestige Graphics is a contract between the customer making the order and Prestige Graphics. The fact that you have made an order on behalf of a third party does not absolve you of liability to Prestige Graphics.  Any decision by a third party not to accept design/printed items or to cancel the order with you does not affect your liability to Prestige Graphics.

(5C): ATTORNEY’S FEES

If a suit, action, arbitration or other proceeding of any nature whatsoever is instituted in connection with any controversy arising out of this Agreement or to interpret or enforce any rights under this Agreement, the prevailing party shall have the right to collect from the other party its reasonable costs and necessary disbursements and attorney’s fees incurred in enforcing this Agreement.

(6A): EMAIL NOTIFICATIONS

By creating an account or purchasing an order through Prestige Graphics, you agree to receive emails related to the status of your account or purchase order, including job status changes, job shipment, or job related warnings such as delays or art work issues. You cannot unsubscribe to these emails because they are necessary to facilitate communication between Prestige Graphics and its customers. 

You agree to promptly update your membership or registration information (if applicable) in order to keep it current, complete and accurate. Prestige Graphics is not responsible for email notifications that are redirected or not received in the inbox due to an incorrect email provided by the customer, or customer’s email filter settings that does not allow acceptance of our emails, or any other technical difficulties beyond our control.

E-mail notifications are provided as a courtesy to the customer, however, it remains the customer’s responsibility to check their “My Account” page or contact a Sales Specialist for the status on their order.